Warranty

Every genuine Strider bike and accessory is covered by a two-year limited warranty against manufacturing defects. This means Strider Sports International, Inc. ("Strider" or "we") will replace or repair any bike, accessory, or part that fails due to a defect in materials or workmanship within two years of the original purchase date or delivery date (if later than the date of purchase). This warranty is limited to the original, end-user purchaser in the United States.

The warranty does not cover:

• Normal wear and tear — like grips with a few miles on them, pedals with battle scars, or scuffed parts from years of little kid love.
• Damage caused by improper assembly, maintenance, or storage — like using the wrong tool, or leaving it out in a monsoon.
• Accidents, crashes, or abuse — like a surprise run-in with a curb, an over-excited sibling, or getting left in the driveway after you told your kid three times — three times — to put it away.
• Modifications to the bike or use with non-Strider parts. While we love a good DIY project, our warranty doesn't cover bikes that have been turned into rocket ships or lawn mowers.
• Purchases from unauthorized sellers - Because Strider cannot control the quality of products sold by unauthorized sellers, this warranty applies only to products that were purchased from Strider or a Strider authorized seller in the United States, unless otherwise prohibited by law. Strider reserves the right to reject warranty claims for products purchased from unauthorized sellers, including unauthorized internet sites. If you have any questions about whether a seller is authorized, call us at (605) 342-0266.

To process your claim quickly, we'll need your bike's production date and serial number. This information helps us verify your purchase and identify the exact parts you need. You can find the serial number and production date on a sticker located on the bottom of the bike's frame.

On the Strider 12 Comp, the production date information will be on the bottom of the bike’s frame in between each the “diamonds” next to the seat post. Locate the circles in three of these areas. Each of these circles represents a week, month, and year with an arrow pointing at one of the numbers to indicate the production date.

Submit Your Claim

Filing a warranty claim is easy! Follow these steps to get started:

• Gather Information: You'll need your original purchase receipt, or other proof of purchase, the production date and serial number from your bike's frame (if making warranty claim on a bike), and photos of the alleged defective part or issue.
• Fill Out the Form: Use the form below to submit all of your information. Be sure to provide clear photo(s) and/or video(s) and a detailed description of the issue.
• Submit and Wait: Once you submit your claim, a member of our customer service team will review it and contact you, typically within a few business days.
• In some instances, Strider may request you to mail us the product or product part for repair. If such request is made, you are responsible for shipping it to us at the address below, but Strider will cover the shipping costs of the repaired product back to you if covered under warranty. If not covered under warranty, you will be responsible for the shipping costs of the product back to you.
• In the event that Strider replaces a product or product part under this limited warranty, Strider will pay for the shipping costs of the replacement back to you.
• Shipping information: Strider Sports International, Inc.; ATTN: Warranty Department; 2221 N. Plaza Dr., Rapid City, South Dakota, 57702

There are no warranties which extend beyond those stated herein. ANY IMPLIED WARRANTIES THAT MAY BE APPLICABLE TO PRODUCTS, INCLUDING IMPLIED WARRANTIES OF MERCHATABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. Some states do not allow limitations on how long an implies warranty lasts, so the above limitation may not apply to you. UNDER NO CIRCUMSTANCES SHALL STRIDER BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES BASED UPON BREACH OF THIS LIMITED WARRANTY, BREACH OF CONTRACT OR STRICT LIABILITY. Some states do not allow the exclusion or limitation of incidental or consquential damanges, so the above limitation or exclusion may not apply to you.

• This warranty give you specific legal rights, and you may also have other rights which vary from State to State.
• If you would like a physical copy of this Limited Warranty, feel free to print this webpage, call us at (605) 342-0266 or write us at 2221 N. Plaza Dr., Rapid City, South Dakota, 57702, and we'd be happy to send you a copy.
• Last Updated: 04/14/2026.